No more "Lee"way ...

17th of August will probably be recognized henceforth as the saddest day, a Black Friday, in the history of the 3rd largest American P&C Insurance company, and for our project team as well.

No, we did not screw up the project (whats done is done - it is beyond us now to screw it up further)
No, we did not mess up getting an extension.

What then could be so catastrophic you ask?

Well, attrition (due to work pressure, tough bosses etc.) finally caught up with our project team, and one of our most "crucial" members resigned.

No, not here at my workplace - but - guess what - at the client side ...

Its now doing the rounds in the entire office that our project will probably live in the annals of the firm as the first to lose an analyst from the client team. Well the fault is not (completely) ours. The poor fellow probably succumbed to the blastings from his boss just about as much stick we keep receiving from ours. However, Indians, even with all the cribbing, are known to bow down and slog in with late nights and weekends if required. That perhaps is not the culture I expect in a US office, where you come in early morning and leave early evening. Our poor boy it seems was pushed to the limit and veered off the edge.

It is not that i would miss him because he was so dear to me - even though i haven't met him till now, i feel this bond with him. He brings humor to the calls, and with all his antics, keeps the meetings interesting. More importantly he was always made the fall guy and held accountable for all the mistakes anybody did on the team. I say this as the bare naked truth. Yes, we are highly indebted to him for soaking this pressure up on our behalf as well. Okay, he was at fault most of the times as well, but then give the poor guy a break. We all make mistakes. As long as they are not made daily and you can cover them.

I have seen the guy go from pathetic to awsome in over the 7 months that i have been interacting with him. What started out as a communication problem, seems to have been solved. I have lowered my bar and now think like him and talk in his language (which is a shock to my manager and team-mates). It is difficult. At times exasperating. But the joy of finally knowing you have made a point across makes you happy. You receive your share of taunts - "He understands what you are saying - you must be really retarded for that to happen".

Over a few weeks, i started maintaing logs of our meeting notes. If you thought notes about the project, you are dumb. Your just not 'thinking' at the right level. Notes about the amazing one liner the guys keeps throwing around, that he thinks are superbly intellectual, unknown to him that our team here in the office is on the floors, with their stomachs aching with laughter.

Take for instance the comment on him using a procedure "Funk Merge" to extract some data (which ultimately is so screwed that its taking weeks for his boss to re-extract it himself). For the uninitiated in SAS, there is NO procedure that goes by that name. Atleast not known to us lesser mortals. Given the way he talks and behaves, it was a shock to us to know that he had his "own personal laptop" and "drove a car with bluetooth in it". Whatever said and done, the guy was doing good data quality checks. I mean, OK, if you pull the obviously wrong data in the first place, it shouldn't be difficult to point it out.

We were also stunned by his "I know how CART works comment". Its a complex tool used for profiling/regression etc. which most users still haven't had a hang on, while we, who are practically experts on it, dont feel as confident as he did. He used words like "backfilling" and "re-engineering". He was training people in his company (i cant even guess wildly on what), working late hours, and even weekends. It seemed like the rubber band had stretched a bit too much. The point of no return had come.

Towards the end (i mean just before he resigned), even his manager had started taunting him publically in front of us. Attributing all errors to him, making him write explanatory notes to the VP, perform "sniff tests" and so on. The poor guy always took it in good fun, but he did realize that all his boss cared was for meetings and presentations, and not for him.

On Thursday, when he finally broke the news, i personally was in tears. My team was happy thinking it would be easier for the work to proceed in his absence. But they did not realize that the one link that maintained the axe from falling on our heads directly from the client boss was this guy. For him, he felt that the upcoming presentation to the Board of Directors would take a backseat with his resignation. The VP would have to bring in a new fresher. After all, He was the "Subject Matter Expert" in his own little nichest of niche domains.

In a speech, dedicated to my client counterpart, that Amit made to him over the phone, he called him our "One point anchor".
Come 31st August, we will miss you old pal. There will be no more comic jokes, no musings, no fun, no laughter. There will be No more 'Lee'way for us henceforth at the client side.