Say "NO" something to "They" Uncle ...

It seems like this blog is turning out to be a transcript of my proceedings in the office on a regular (daily i think) basis.

Who said working wasn't supposed to be fun. According to a certain Mr. 'They', you should always enjoy working. Thanks to him, the 'day' never goes without some spice and spruce to it.

Take for instance yesterday. Sun-Tzu would have been put to shame over his Art of War book. A master of cornering people and then ripping them apart shamefacedly is somthing our Mr. 'They' does exceedingly well. We were on a conference call with him for a continuous 3 .5 hours, and the ultimate takeaway of the whole meeting was - "So Guys, Hold on. Learn to say NO".

First thought in our mind - can we say No to your "gyaan" and have our dinner. Or, can we say No and move on with the scheduled piece of work, which otherwise could be completed without YET another night at the call center (oops i meant office - though doesnt make much difference - we are after all "Culturally" a BPO company).

We had a long series of lectures over 'incompetent' communication skills, time management, project management, our inability to put our foot down and say NO to client requests, push them back blah blah blah. There were 9 subpoints highlighted by our team where we thought we were facing issues. It so happened that Mr. 'They' blasted us on our own issues. And when he asked - "You with me?", we were supposed to say "NO" ???

The high point of the call came when he asked our manager if he could do a particular piece of work. We were so into the NO philosophy by this time that after much deliberation, we were put into the classic Calvin situation as shown below.



Considering it to be a trick question, we felt we knew the answer - yet another Calvin classic to illustrate the situation

And then the answer from our side was - NO. We cannot do what you are asking us to do. But, it truly was a trick question, and we got blasted once more for saying a No where we were not supposed to say it.

Coming out of those stressful 200 minutes was a relief - but whatever said and done, throughout the night our team continued to be in a good spirits often joking about the NO factor.

We named our manager "Dr. No" henceforth. And the team singing in Daler Mehndi style - "No no - no no - no re - no re - no re ...". So the 2 important lessons we learnt yesterday were that - first, Pinpoint who is 'they' (else it would give him a complex) when you accuse someone and secondly, Say "NO" something to "They" Uncle ...